Abolition of 
affidavits and adoption of self certification
DARPG 
endeavours to simplify administrative procedures and make governance 
citizen-centric. In this context, the central Ministries/Departments and 
States/UTs have been requested to review the existing requirement of documents 
attested by Gazetted officers or affidavits in various forms in a phased manner, 
wherever feasible. This is to be replaced by self-certification. 
As a 
result of constant efforts by the Department, 24 State Governments/UTs and 41 
Central Ministries/Departments have reportedly taken appropriate action 
already.
The Department 
of Administrative Reforms & Public Grievances and United Nations Development 
Programme joint collaborative project “Strengthening Public Administration and 
Governance”:
(i)         The 
Department of Administrative Reforms and Public Grievances in collaboration with 
the United Nations Development Programme is implementing the joint collaborative 
project “Strengthening Public Administration and Governance” for the period 
2013-2017 under Country Programme Action Plan (CPAP).    The Project aims to 
address the following development challenges or gaps:
(a)    The changing 
environment, rising aspirations of the people, to seek greater accountability 
and improved efficiency and effectiveness and changing role of the Government 
necessitate administrative reforms in India, in tune with the rapid development 
of the country.  There is also a need for associated simplification of rules and 
procedures, business process re-engineering and change management.
(b)   While Indian 
states and district governments have come up with innovative solutions and have 
implemented best practices in public service delivery and public administration, 
including through the use of ICT and e-governance, these experiences have not 
been documented in a systematic manner. As a result, states don’t benefit and 
learn from such experiences of other states.
(c)    Currently, there 
are hardly any analytical studies that attempt to highlight factors responsible 
for poor service delivery that impinge on development and social indicators for 
the marginalized people. Similarly, there is no documentation or analysis as to 
why some best practices that were rewarded or recognized a few years back have 
disappeared, or have degenerated without making any permanent impact on 
administrative productivity. 
(ii)        The 
Project conceives the following strategies for addressing the above mentioned 
challenges / gaps described in the Project document:
·         Changes in 
attitudes and access to decision making through awareness raising, brokering, 
convening.
·         Changes in 
policies, plans, budgets and legislation through support to national assessment, 
planning, budgeting, policy making.
·         Changes in the 
lives of individuals and communities through implementation for inclusive 
development.
(iii)       The 
specific strategies to be adopted to achieve the targets are as 
below:
·         Carrying out 
cross-sectoral studies on the desired goals in government programmes with a view 
to improve outcomes and to suggest measures that would improve the targets in 
such programmes, especially in UN-focussed.
·         Evidence-based 
national and International best practices are available to GOI and State 
Governments for strengthening public administration and governance.
·         Adaptation and 
replication of best practices within states and in other states.
·         Demonstrating 
innovative e-governance and m-governance initiatives that enhance efficiency in 
public administration and management. 
(iv)       The 
possible improvements in the capacities of institutions, individuals and systems 
that will occur as a result of this Project are:
·         Improve 
capabilities of institutions and individuals responsible for public 
administration and governance
·         Deeper 
understanding of administrators on factors that contribute to success or failure 
of service delivery under government programmes
·         Increased 
cooperation in the area of Public Administration globally including the 
South-South Context. 
(v)        As 
part of this on-going Project, an “International Symposium on Excellence in 
Public Service / Public Administration” was successfully conducted in New Delhi 
during 7-9 October, 2014.  The major objectives of the International Symposium 
were (i)  to foster spirit of excellence in Public Administration;  (ii) to 
acknowledge, disseminate and learn from the innovative practices and 
extraordinary achievements in improving public administration and governance. 
Around 23 countries participated and made presentations on Award winning best 
practices in international public administration reforms and best practices in 
governance, including e-governance and m-governance.
            
Around 200 Indians have also participated in the same. 
(vi)       
A Case Study 
Workshop was also organised from 21st to 23rd August, 2014 
followed by concluding session on 31st October & 1st 
November, 2014.  The objective of the Workshop on Case Studies was to build 
capacity in developing / teaching case studies and develop case studies of 
international standard on some of the award winning best practices in India, to 
facilitate its replication. An eminent expert in Public Policy and Government at 
Georgetown University, Prof. R. Kent Weaver, had been engaged for this purpose.  
Five cases have been developed in the Case Study Workshop.
(vii)      
The Annual Work Plan, 2015 is under finalization. 
Public 
Grievances
            
The front end of 
PG portal for lodging grievances by citizen has been improved by providing more 
options to the petitioner who can now upfront select whether it is public or 
pensioners grievances. Grievances relating to subject matter handled by 
Directorate of Public Grievances can be directly lodged to them by the 
petitioner on the pgportal. The petitioner in case he or she is not aware of the 
authority to whom it should be forwarded can now select NOT KNOWN (earlier it 
was in dropdown) upfront and by default it would come to DARPG.
“e-Office” 
Mission Mode Project 
(i)         
INTRODUCTION
            
The Department of Administrative Reforms & Public Grievances (DAR&PG) 
has been entrusted the role to promote e-Governance activities in consonance 
with the overall national objectivities and priorities. This task mainly 
involves conceptualization and overall coordination for governance 
related issues in collaboration with Department of Electronics and Information 
Technology (DEITy) for technical expertise.                        
           
            
DARPG has prepared and circulated reports to all Central Government Ministries 
on Change Management for eGovernance projects and Business Process 
Re-engineering for eGovernance projects.
        
    DAR&PG has formulated a generic document on Business Process 
Reengineering named GPAF as envisaged in National e-Governance Plan (NeGP) and 
11th report of 2nd ARC. Government Process Architecting Framework (GPAF) 
provides a detailed systematic guide for conducting Business Process 
Reengineering in Central Government Organizations and optimize delivery of 
services.   
  
          DAR&PG had also issued Government of India Guidelines for 
Government Websites (GIGW) in 2009. In line with new developments,  DAR&PG 
is updating the same.
            
NeGP (since merged with Digital India Programme) was approved by Cabinet in May 
2006. E-Office is one of the Mission Mode Project (MMP) under Central Government 
category of NeGP jointly formulated by DEITY and DARPG. , DAR&PG is the Line 
Department (Nodal Department)  for  e-office Mission Mode Project(MMP). NIC is 
the technology partner.
         
‘e-Office’ aims at creating an office environment that minimizes the use of 
paper documents and files, and by streamlining office workflow helps reduce 
process delays.  Its main objectives are:
- To improve efficiency, consistency and effectiveness of government responses
- To reduce turnaround time and to meet the demands of the citizens charter
- To provide for effective resource management to improve the quality of administration
- To establish transparency and accountability
- To provide cost effective e-storage facility
- To make office environment friendly and eco-friendly
(ii)        
   e-Office product developed by NIC presently consists of the 
following:
- File Management System(eFile) - Automates the processing of files and receipts.
- Knowledge Management System (KMS) - Acts as a centralized repository of various documents such as acts, policies and guidelines.
- Leave Management System (eLeave) - Automates the leave application and approval process.
- Tour Management System (eTour) - Automates employee tour programmes.
- Personnel Information System (PIS) - Manages employee records.
- Collaboration and Messaging Services (CAMS) & ndash for internal collaboration & messaging.
   
          DAR&PG has prepared the Master e-Governance Training Plan (MeTP), 
which has been implemented in NeGP implementing Ministries/ Departments in 
2013-14. Master e-Governance Training Plan (MeTP) intends to build the capacity 
of central government employees for implementing e-Governance projects. Major 
proficiency tracks covered are Business Process Re-engineering (BPR), Project 
Management, Change Management, etc. Training of     Group-1(SO/Asst and equiv), 
Group-2(US/DS/Director and equiv) and Group-3(JS and equiv) levels are  being 
conducted by National Institute of Electronics and Information Technology 
(NIELIT) and NIC.
  
           Digitization of records has been undertaken on priority and more than 
700 files have been digitized in DARPG.
  
          DARPG has already implemented e-Office programme. The Department has 
switched over to e-Leave, e-GPF application, File Tracking System(FTS) and 
Knowledge Management System(KMS). 
 
 
